ICBC Physiotherapy in Surrey
Pain, stiffness or reduced function after a motor vehicle collision can affect driving, work, sleep and everyday activity. WellCare provides assessment-led physiotherapy, individualized rehabilitation and direct billing for eligible ICBC claims.
Call 236-480-8395 or book online.
Coverage and treatment authorization depend on your individual ICBC claim and current ICBC requirements.
Symptoms after a collision
Symptoms may begin immediately or become more noticeable over the following days. An assessment helps identify current limitations and whether physiotherapy is appropriate.
• Neck pain, stiffness or headaches
• Back, shoulder or chest-wall discomfort
• Hip, knee or other joint symptoms
• Reduced movement, strength or activity tolerance
• Difficulty driving, working, sleeping or exercising
Seek urgent medical assessment
Get urgent medical help for severe or worsening headache, confusion, fainting, repeated vomiting, new weakness or numbness, loss of bladder or bowel control, chest pain, difficulty breathing or other symptoms that may require emergency care.
A rehabilitation plan based on your function
Care is adapted to your symptoms, assessment findings, daily responsibilities and recovery goals.
Understand the injury
We review the collision, symptom behaviour and how your function has changed since the crash.
Restore movement and capacity
Exercise, education and hands-on care may be combined when clinically appropriate.
Return to daily activity
Your plan may progress toward driving, work, household tasks, recreation or sport based on your response.
What to bring to your first visit
• Your ICBC claim number
• Your Personal Health Number
• The date of the collision
• Contact information for your ICBC recovery specialist, if available
• Relevant medical information or instructions you already have
If you do not yet have a claim number, contact ICBC to report the collision and call our clinic if you have questions about booking.
Pre-approved treatment and billing
ICBC currently states that eligible people injured in a crash have pre-approved access to physiotherapy during the first 12 weeks after the crash and need an ICBC claim number and Personal Health Number.
WellCare can direct bill eligible ICBC physiotherapy services. ICBC determines coverage, fees, treatment authorization and whether additional care is approved.
What may physiotherapy include?
Education and activity guidance
Advice about symptom response, pacing, comfortable movement and gradually resuming normal activity.
Individualized exercise
Mobility, strength, balance or endurance exercises selected for your current ability and goals.
Hands-on care when appropriate
Manual therapy may be included as one part of an active rehabilitation plan when clinically appropriate.
ICBC physiotherapy FAQs
Do I need a doctor’s referral for ICBC physiotherapy?
ICBC currently states that a doctor’s referral is not required to access pre-approved treatment during the first 12 weeks after a crash. An ICBC claim number and Personal Health Number are required.
Does WellCare direct bill ICBC?
WellCare can direct bill eligible ICBC physiotherapy services. Coverage depends on current ICBC fees, authorization and the individual claim.
What happens at the first appointment?
The physiotherapist reviews the collision, symptoms, health information, current function and recovery goals. Relevant movement, strength and functional tasks may be assessed before a plan is discussed.
What if I need treatment beyond the pre-approved period?
Ongoing treatment is not automatic. The physiotherapist may provide ICBC with clinical information when appropriate, but ICBC decides whether additional treatment is authorized.
Related information and services
Learn more about whiplash physiotherapy in Surrey, back and neck pain physiotherapy, shoulder pain physiotherapy, and physiotherapy direct billing.
Coverage information is based on current ICBC public guidance and may change. Contact ICBC for a definitive decision about your claim. Last reviewed: July 2026.
Call about an ICBC physiotherapy assessment
Have your claim number ready if it has already been provided.