• Physiotherapists are primary healthcare providers, so a doctor’s referral is not required to book an appointment. However, if your treatment is being covered through ICBC or WorkSafeBC or extended employer benefits, a referral may be required before payment can be approved. It is best to confirm the specific requirements with your claim provider.

  • Your first visit includes a full assessment of your symptoms, movement, strength, and treatment goals. We take the time to understand the cause of your pain or limitation, explain our findings, and create a treatment plan tailored to your needs.

  • Your initial appointment is typically longer than a follow up visit because it includes a detailed assessment and treatment planning. Final appointment lengths can be confirmed at the time of booking.

  • Please bring any relevant imaging reports, referral notes if available, your insurance information if applicable, and clothing that allows comfortable movement or access to the area being treated.

  • Wear comfortable clothing that allows you to move easily. If we are assessing a specific area such as your knee, shoulder, or back, clothing that allows easy access to that area is helpful.

  • You can book online through our booking system or contact the clinic directly via phone or email if you have questions before scheduling.

Booking and First Visit

Treatment & Recovery

  • We help patients with sports injuries, back and neck pain, joint pain, muscle strains, post surgical recovery, work related injuries, and movement limitations that affect daily life or activity.

  • The number of sessions depends on your condition, goals, severity of symptoms, and how long the issue has been present. After your assessment, we will recommend a treatment plan that fits your recovery.

  • In most cases, yes. If appropriate, treatment may begin during your first visit after the assessment. This can include hands on care, movement guidance, and exercises based on your needs.

  • Treatment may include a combination of detailed assessment, manual therapy, exercise based rehabilitation, mobility work, and education to support recovery and prevent re injury. Depending on your condition, care may also include Intramuscular Stimulation (IMS), shockwave therapy, and other therapeutic modalities to help reduce pain and improve function.

  • It is best to book sooner rather than later if pain, stiffness, weakness, or reduced function is affecting your daily life, work, or activity. Early assessment can help prevent a short term issue from becoming more persistent.

  • Yes, physiotherapy can help with both recent and long standing issues. Chronic pain often requires a structured approach that includes movement assessment, symptom management, strength building, and gradual progression.

  • Please contact us to confirm current billing and payment options. If direct billing is available for specific providers, we will guide you through the process. We offer direct billing to most of the major private insurers in BC.

  • Yes, we support patients recovering from motor vehicle accident injuries. You can book and receive treatment at our clinic. At this time, our ICBC direct billing setup is in progress, so patients may need to pay upfront and submit receipts to ICBC for reimbursement. Contact the clinic and we will guide you through the process based on your claim.

  • We are currently in the process of registering with WorkSafeBC. At this time, we are not able to offer treatment under WorkSafeBC coverage. If you have questions about your situation or future availability, please contact the clinic and we will be happy to assist you.

  • This depends on your provider or claim type. Some plans allow you to book directly, while others may require prior approval, a referral, or claim information. If you are unsure, contact us before booking.

  • We accept major payment methods including debit, credit cards and cash. Payment is collected at the time of your appointment. If you are using insurance, you can submit your receipt for reimbursement where applicable.

  • Yes, you will receive a detailed receipt after your appointment that you can submit to your insurance provider for reimbursement. The receipt will include all required information for most extended health plans.

Insurance & Claims

Key Policies

  • We require advance notice if you need to cancel or reschedule your appointment. Late cancellations or missed appointments may be subject to a fee. Please contact the clinic as early as possible if your schedule changes.

  • Please arrive a few minutes early for your first visit to allow time for check in and any required forms.

  • Free parking is available in the Little India Plaza. Parking directly in front of storefronts has a strict one hour limit. There are three hour parking areas within the plaza, though they can get busy. We recommend arriving a few minutes early to secure a convenient parking spot.

  • Please bring any relevant imaging reports, referral notes if available, your insurance information if applicable, and clothing that allows comfortable movement or access to the area being treated.

  • Yes, the clinic is accessible. There is elevator access to the second floor, and the clinic is designed to accommodate wheelchair access. An accessible washroom is also available on site. If you have any specific accessibility needs, please contact the clinic ahead of your visit and we will do our best to accommodate you.